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  • WSM User Guide. Installation and management of workshop systems. 261 страница. Язык - английский.
Содержание:

1 General remarks .................................................. .................................................. ......... 8
1.1 Target audience of the WSM user guide .................................................. ..................................... 8
1.2 Explanation of the symbols used .................................................. .................................................. 8

2 First steps .................................................. .................................................. ................ 10
2.1 Workshop System Management tasks .................................................. ...................................... 10
2.2 Components supported in the workshop network .................................................. .................... 10
2.2.1 Integrated Service Information Server (ISIS) .................................................. .................. 10
2.2.2 Uninterruptible power supply (UPS)............................................. ..................................... 11
2.2.3 Integrated Service Information Display (ISID) .................................................. ................. 12
2.2.4 Integrated Communication Optical Module (ICOM) .................................................. ...... 12
2.2.5 Integrated Measurement Interface Box (IMIB) .................................................. ............... 14
2.2.6 Integrated Service Software Station (ISSS) .................................................. .................... 15
2.2.7 Integrated Service Access Point (ISAP) .................................................. .......................... 16
2.3 Requirements for commissioning .................................................. .............................................. 17
2.3.1 LAN workshop network, DHCP and router configuration ............................................... 17
2.3.1.1 Dealer's network has no IP sub-networks .................................................. .................... 17
2.3.1.2 Dealer's network has a number of IP sub-networks .................................................. .... 18
2.3.2 WLAN workshop network, DHCP and router configuration ............................................ 19
2.3.2.1 Workshop network with only one ISAP .................................................. ........................ 20
2.3.2.2 Workshop network with a number of ISAPs .................................................. ................ 20
2.3.3 Internet connection .................................................. .................................................. ......... 21
2.3.4 Workshop / service PC .................................................. .................................................. ... 22
2.4 Layout of the Web interface of the WSM .................................................. ................................... 23
2.4.1 Icon bar .................................................. .................................................. ........................... 23
2.4.2 Header (information line) .................................................. .................................................. 24
2.4.3 Navigation (menus) .................................................. .................................................. ......... 24
2.4.4 Menus and tab bar .................................................. .................................................. .......... 24
2.4.5 Workspace......................................... .................................................. ............................... 24
2.4.6 Information area .................................................. .................................................. .............. 25
2.4.7 Button bar (command line): .................................................. .............................................. 25
2.4.8 Possibilities for text input (virtual keyboard) .................................................. ................... 25

3 Commissioning / new installation of the individual devices .......................................... 26
3.1 Integrated Service Information Server (ISIS) .................................................. ............................. 26
3.1.1 Requirements for commissioning / new installation .................................................. ...... 26
3.1.2 Installation process .................................................. .................................................. ......... 27
3.1.3 Selection of the installation type .................................................. ..................................... 28
3.1.3.1 Installation of a new base DVD with adoption of the configuration .............................. 28
3.1.3.2 Installation of a new base DVD without adopting the configuration by means of Wipe
CD 29
3.1.4 Installation of the ISIS .................................................. .................................................. ..... 31
3.1.5 Reading off and noting down the ISIS IP address .................................................. .......... 32
3.1.6 Configuration of the workshop PC for subsequent ISIS configuration ........................... 33
3.1.7 Accessing the ISIS setup program .................................................. .................................. 37
3.1.8 Configuration of the ISIS (part 1) .................................................. ..................................... 37
3.1.8.1 Setting the language and country (startup page of the WSM Configuration Wizard) . 39
3.1.8.2 Selection of the installation mode .................................................. ................................ 40
3.1.8.3 Setting the password for the Web interface .................................................. ................ 41
3.1.8.4 Configuration of the IP addresses of the device .................................................. .......... 42
3.1.9 Recovery of the original workshop PC configuration .................................................. ..... 44
3.1.10 Configuration of the ISIS (part 2) .................................................. ..................................... 44
3.1.10.1 Selection of the installation mode .................................................. ............................ 45
3.1.10.2 Configuration of the network .................................................. .................................... 46
3.1.10.3 Configuration of the DHCP system (dynamic IP allocation) ..................................... 47
3.1.10.4 Configuration of the update mode .................................................. ........................... 48
3.1.11 Registration of the ISIS .................................................. .................................................. ... 49
3.1.11.1 Online registration .................................................. .................................................. ... 51
3.1.11.2 Offline registration (part 1) – generating the registration fax ................................... 55
3.1.11.3 Offline registration (part 2) – reply fax for the registration received ........................ 60
3.1.12 Installation of the applications .................................................. ......................................... 61
3.1.13 Loading market specific data .................................................. ........................................... 61
3.2 Integrated Service Information Display (ISID) .................................................. ............................ 61
3.2.1 Important requirements...................................... .................................................. .............. 61
3.2.2 Sequence for commissioning .................................................. .......................................... 62
3.2.2.1 Reading off and noting down the LAN MAC address .................................................. . 62
3.2.2.2 Setting up ISID as a new device in the WSM .................................................. ............... 64
3.2.2.3 Loading the software onto the ISIS via DVD .................................................. ................ 64
3.2.2.4 Connecting ISID to the network .................................................. .................................... 65
3.2.3 Switching on the ISID for installation .................................................. .............................. 67
3.2.4 Selection of the boot menu .................................................. .............................................. 70
3.2.5 Installation .................................................. .................................................. ....................... 71
3.2.6 Configuration of the ISID .................................................. .................................................. 74
3.2.6.1 Calibrating the touch-screen .................................................. ......................................... 74
3.2.6.2 Settings for the WSM .................................................. .................................................. .. 76
3.2.6.3 Registration of the ISID .................................................. .................................................. 78
3.2.6.4 Installation of the applications .................................................. ....................................... 79
3.3 Integrated Communication Optical Module (ICOM) .................................................. ................. 80
3.3.1 Important precondition .................................................. .................................................. ... 80
3.3.2 Sequence for commissioning .................................................. .......................................... 80
3.3.2.1 Reading off and noting down the LAN MAC address .................................................. . 80
3.3.2.2 Setting up ICOM as a new device in the WSM .................................................. ............ 81
3.3.2.3 Connecting ICOM to the network .................................................. ................................. 82
3.3.3 Registration of the ICOM .................................................. ................................................. 84
3.3.4 WLAN configuration of the ICOM .................................................. .................................... 84
3.3.5 Meaning of the ICOM LEDs .................................................. ............................................ 85
3.3.5.1 ICOM A .................................................. .................................................. ............................. 85
3.3.5.2 ICOM B .................................................. .................................................. ........................... 85
3.4 Integrated Measurement Interface Box (IMIB)............................................ ................................. 86
3.4.1 Important requirements...................................... .................................................. .............. 86
3.4.2 Commissioning procedure .................................................. ............................................... 86
3.4.2.1 LAN MAC Reading and noting the address .................................................. ................. 86
3.4.2.2 Start IMIB as the newest device in the WSM .................................................. ............... 87
3.4.2.3 Connect IMIB to the network .................................................. ........................................ 88
3.4.3 Registering the IMIB .................................................. .................................................. ....... 89
3.5 Integrated Software Service Station (ISSS) .................................................. ............................... 89
3.5.1 Important requirement .................................................. .................................................. ... 89
3.5.2 Connect ISSS to the network .................................................. .......................................... 89
3.5.3 Basic Installation of the ISSS .................................................. ........................................... 89
3.5.4 Course of the commissioning .................................................. .......................................... 90
3.5.4.1 Read and note LAN MAC address .................................................. ................................ 90
3.5.4.2 Start ISSS as a new device in the WSM .................................................. ....................... 92
3.5.5 Install software packet ISTA/P for the ISSS .................................................. ................... 94
3.5.6 Configuration of the ISSS.............................................. .................................................. ... 94
3.5.6.1 Settings for the WSM .................................................. .................................................. .. 95
3.5.6.2 ISSS registration .................................................. .................................................. .......... 96
3.6 Integrated Service Access Point (ISAP) .................................................. ..................................... 97
3.6.1 Important requirements .................................................. .................................................. ............ 97
3.6.2 Sequence for commissioning .................................................. .................................................. 98
3.6.2.1 Reading off and noting down the LAN MAC address .................................................. ..... 98
3.6.2.2Setting up ISAP as a new device in the WSM .................................................. .................... 98
3.6.2.3 Installing ISAP and connection to the network .................................................. ............ 99
3.6.3 Registration of the ISAP .................................................. ................................................. 100
3.6.4 Standard configuration in the WSM .................................................. .............................. 100
3.6.5 Channel Wizard .................................................. .................................................. ............. 102
3.6.6 Expert configuration in the WSM............................................... ...................................... 104
3.6.7 Resetting the ISAP .................................................. .................................................. ....... 105

4 Installation of the ISIS software on the workshop PC ................................................. 106
4.1 Installation of the ISIS Launcher on the workshop PC .................................................. ............ 106
4.1.1 Initial start of the ISIS Launcher .................................................. ..................................... 110
4.1.2 Status messages in the notification field .................................................. ...................... 114
4.1.3 Update of the ISIS Launcher .................................................. .......................................... 115
4.2 Software package ISTA for the workshop PC .................................................. ......................... 116
4.3 Software package EPC for the workshop PC .................................................. .......................... 116

5 Using the WSM .................................................. .................................................. ...... 117
5.1 General functions in the WSM .................................................. .................................................. 117
5.1.1 Start page .................................................. .................................................. ...................... 117
5.1.2 Administration - setting the WSM language and the brand .......................................... 117
5.1.3 Printing the WSM configuration .................................................. .................................... 118
5.1.3.1 Help - WSM User Guide and system information .................................................. ..... 119
5.1.4 Callback .................................................. .................................................. ......................... 119
5.1.5 Closing the WSM .................................................. .................................................. .......... 120
5.2 Adding and removing devices in the WSM .................................................. .............................. 121
5.2.1 Adding devices to the WSM .................................................. .......................................... 121
5.2.2 Removing devices from the WSM .................................................. ................................. 122
5.3 Registration of devices .................................................. .................................................. ............ 123
5.3.1 Purpose of registration .................................................. .................................................. . 124
5.3.2 Types of dealer and their registration options........................................... ..................... 124
5.3.3 Effect of the ISIS registration on the registration of other devices ............................... 125
5.3.4 Carrying out the online registration .................................................. ............................... 126
5.3.5 Carrying out the offline registration (part 1) – generating the registration fax ............. 128
5.3.6 Carrying out an offline registration (part 2) – reply fax for the registration received ... 133
5.3.7 Deregistration .................................................. .................................................. ............... 140
5.4 Software installation and update .................................................. .............................................. 141
5.4.1 Loading the software onto the ISIS via DVD .................................................. ................. 142
5.4.2 Online download of the software onto the ISIS .................................................. ............ 142
5.4.3 Installing software packages on the ISIS .................................................. ...................... 143
5.4.4 Input navigation and entertainment data .................................................. ...................... 144
5.4.5 Software installation and update of the ISID .................................................. ................ 145
5.4.5.1 Update of individual applications on the ISID:............................................. ................. 145
5.4.5.2 Image re-installation - firmware update of the operating panel ................................. 146
5.4.5.3 Update of the BIOS and the Docking Station .................................................. ............ 147
5.4.6 Update of the IMIB .................................................. .................................................. ........ 148
5.4.7 Update of the ICOM .................................................. .................................................. ...... 149
5.4.8 ISSS software installation and update .................................................. .......................... 149
5.4.9 ISAP update .................................................. .................................................. .................. 149
5.5 Displaying and editing device configurations .................................................. .......................... 150
5.5.1 ISIS - Displaying and changing the device configuration .............................................. 152
5.5.1.1 Editing network configuration .................................................. ..................................... 153
5.5.2 ISID - Displaying and changing the device configuration .............................................. 154
5.5.3 ICOM - Displaying and changing the device configuration ........................................... 157
5.5.4 IMIB – displaying and changing the device configuration ............................................. 160
5.5.5 ISSS – Displaying and changing the device configuration ............................................ 162
5.5.6 ISAP - Displaying and changing the device configuration ............................................. 164
5.5.7 Overview of the currently installed software of a device ............................................... 166
5.5.8 Overview of available software for a device .................................................. .................. 167
5.5.9 Installation history of a device .................................................. ........................................ 168
5.6 Printing .................................................. .................................................. .................................... 169
5.6.1 Set up printer on the ISIS .................................................. ............................................... 169
5.6.1.1 Add printer .................................................. .................................................. .................. 170
5.6.1.2 Remove printer .................................................. .................................................. ........... 170
5.6.2 Printing of the ISID .................................................. .................................................. ........ 170
5.6.3 Printing of the ISSS .................................................. .................................................. ...... 172
5.6.4 Printing of an XPS document .................................................. ......................................... 173
5.6.5 Displaying and downloading saved PDF files .................................................. ............... 174
5.7 Switching off and restarting the devices (including applications) ............................................ 175
5.8 Displaying dealer data .................................................. .................................................. ............. 175
5.9 Specifying / changing the contact person .................................................. ................................ 176
5.10 Specifying and changing the business hours / maintenance period of the dealer ................. 177
5.11 Changing the default language of the dealer .................................................. ........................... 178
5.12 Configuring units .................................................. .................................................. ..................... 179
5.13 Setting the system time .................................................. .................................................. .......... 180
5.14 Selecting the BMW dealer portal .................................................. .............................................. 181
5.15 Configuring DMS and VINSpec systems .................................................. ................................. 182
5.16 Activating and deactivating remote support .................................................. ............................ 183
5.17 Setting the online update mode .................................................. ............................................... 184
5.18 Changing the WSM password .................................................. .................................................. 185
5.19 Data backup .................................................. .................................................. ............................ 187
5.19.1 Configuration of the data backup .................................................. .................................. 187
5.19.2 Running a data backup .................................................. .................................................. . 188
5.20 Running data recovery.......................................... .................................................. ..................... 189
5.21 Specifying environment information .................................................. ........................................ 191
5.22 ISIS DHCP configuration .................................................. .................................................. ......... 191
5.22.1 Specifying the IP address pool .................................................. ...................................... 192
5.22.2 Enabling and disabling DHCP .................................................. ........................................ 193
5.22.3 Cluster administration .................................................. .................................................. .. 194
5.22.4 Displaying the JET stream messages .................................................. .......................... 195
5.23 Reinstalling applications (EPC, ISTA, ISPA) .................................................. ............................ 196

6 Special features of the WSM on the ISID .................................................. .................. 197
6.1 Start page of the ISID .................................................. .................................................. .............. 197
6.1.1 Icon bar on the start page of the ISID .................................................. ............................ 199
6.1.2 Status bars on the ISID .................................................. .................................................. . 199
6.2 Changing the connection (infrastructure mode, temporary offline mode, or WLAN) ............. 200
6.3 Administration of the ISID .................................................. .................................................. ....... 203
6.3.1 Setting the system language .................................................. ......................................... 203
6.3.2 Setting the brand - setting the color assignment of the WSM...................................... 203
6.3.3 Setting the profile .................................................. .................................................. ......... 204
6.3.4 Device self test.............................................. .................................................. .................. 204
6.3.5 Setting the printer .................................................. .................................................. ......... 204
6.3.6 Calibrating the touch-screen .................................................. ......................................... 204
6.4 Help .................................................. .................................................. .......................................... 204
6.5 Callback .................................................. .................................................. ................................... 205
6.6 Switching off the ISID .................................................. .................................................. .............. 205
6.7 Communication beyond subnet boundaries .................................................. ............................ 205

7 Special features of the WMS on the ISSS .................................................. ................. 207
7.1 ISSS home page .................................................. .................................................. ...................... 207
7.1.1 Toolbar on the ISSS home page .................................................. .................................... 207
7.1.2 ISSS status bar .................................................. .................................................. ............. 208
7.2 ISSS administration .................................................. .................................................. ................. 208
7.2.1 Setting the system language .................................................. ......................................... 209
7.2.2 Setting the brand – Determining the WSM coloring .................................................. .... 209
7.2.3 Setting the printer .................................................. .................................................. ......... 210
7.2.4 Configure Subnet – changing the master ISIS IP address ............................................. 210
7.3 Help .................................................. .................................................. .......................................... 210
7.4 Callback .................................................. .................................................. ................................... 210
7.5 Disconnecting the ISSS .................................................. .................................................. .......... 211

8 Special features of the ICOM .................................................. ................................... 212

8.1 Communication beyond subnet boundaries .................................................. ............................ 212

9 Troubleshooting .................................................. .................................................. .... 213
9.1 Self-help for problems – symptoms / causes .................................................. .......................... 213
9.1.1 Commissioning and installing ISIS .................................................. ................................ 213
9.1.2 Commissioning and installing ISID .................................................. ................................ 214
9.1.3 Using ISID .................................................. .................................................. ...................... 216
9.1.4 IMIB installation .................................................. .................................................. ............ 217
9.1.5 Commissioning ICOM .................................................. .................................................. .. 217
9.1.6 Use of ICOM .................................................. .................................................. .................. 218
9.1.7 Commissioning ISAP .................................................. .................................................. .... 219
9.1.8 Registration problems .................................................. .................................................. .. 219
9.1.9 Communication beyond subnet boundaries, ICOM .................................................. ..... 220
9.1.10 Using WSM .................................................. .................................................. ................... 220
9.2 System status / check device status .................................................. ........................................ 222
9.2.1 Overview of the system status messages .................................................. .................... 225
9.2.1.1 Device status of the ISIS .................................................. .............................................. 225
9.2.1.2 Device status of the ISIS applications .................................................. ........................ 229
9.2.1.3 Device status of the ISID .................................................. ............................................. 229
9.2.1.4 Device status of the IMIB .................................................. ............................................. 231
9.2.1.5 Device status of the ISSS .................................................. ............................................ 232
9.3 Reinstalling applications .................................................. .................................................. ......... 234
9.4 Running a self-test of a device .................................................. ................................................. 235
9.4.1 ICON and IMIB self test .................................................. .................................................. 235
9.4.2 ISID self test .................................................. .................................................. .................. 236
9.5 Support request / sending a callback .................................................. ....................................... 236
9.6 Enabling remote support .................................................. .................................................. ......... 242
9.6.1 Remote support for the ISIS .................................................. .......................................... 242
9.6.2 Remote support for ISID, IMIB, and ISSS .................................................. ..................... 245
9.7 Service phone numbers .................................................. .................................................. .......... 247

10 Glossary .................................................. .................................................. ................. 248

11 Overview of displayed messages during the ISIS installation ..................................... 251

12 List of illustrations .................................................. .................................................. . 258

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